These terms (“Terms”) apply if you want to purchase products from us or use our website (the “Sites”). These Terms should be read alongside, and are in addition to, our Privacy & Cookies Policy.
In these Terms, references to “we” or “us” are to Forest Wines Limited, a company incorporated in England and Wales (registered number 09039813).
Terms of Sale
The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the despatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the “Cancellations” section below. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you be Forest Wines nor at the point when you receive an email from Forest Wines acknowledging receipt of your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- Our inability to verify that you are aged over 18
- The identification of a pricing or product description error
All prices are quoted in pounds sterling, and may be per bottle or per case, as marked. The prices include UK duty and VAT, unless otherwise specified. Any delivery charges are additional, unless otherwise specified.
Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.
We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.
All products and services are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we will substitute wines for a later vintage or an alternative of equal or greater value.
We deliver throughout the UK except for the Channel Islands and BFPO addresses. Various delivery options are available for you to select when you place an order. For further details of these delivery options and prices for delivery please go to the Delivery & Returns section of our Site. Details of options available will also be provided at the time of placing your order. We reserve the right to restrict deliveries or to withdraw services to individual customers' addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.
Our deliveries are made by third party carriers. Some standard deliveries do not require a signature. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, in a safe place or to a neighbouring address and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.
Cancellation and Refund
If you buy any of our wines and don't like a bottle, please see our Quality Control section below.
If you change your mind about some or all of your order, you may cancel your order up to and including 14 calendar days after the day on which you receive your order. Returns to the store at 151 Forest Road, London E17 6HE are free of charge. All the bottles are unopened and intact and the wine is in its original packaging. If you wish to post your parcel back to us you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
Please let us know if you wish to cancel an order by contacting us using one of the methods in the “Contact” section of the site. If you are e-mailing us or writing to us please include details of your order to help us identify it.
Refunds will be made by the same payment method you originally used to make payment.
As we're so confident about all of our wines we are happy to replace any wines that you don't enjoy, or offer a refund where appropriate, subject to the following conditions:
If the wine is faulty
If the wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle(s) or offer a refund as appropriate. You may be required to return the unfinished bottle for inspection, with cost of shipping the wine back to us refundable when the wine is assessed as faulty.
If the wine is not faulty but you did not enjoy it
If, having opened a bottle, the wine was not to your taste, provided the wine is within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the bottle or offer a refund as appropriate. You may be required to return the unfinished bottle to us.
If you don't enjoy any of the wines or you suspect that they may be faulty please contact us. We will be more than happy to discuss the wines and resolve the matter to your satisfaction.
All information (including credit card details) is sent and received using the latest in secure e-commerce software. We will continue to use new security protocols and software as they become available.
Gift Cards purchased online or in-store, can currently be only used for purchases in-store. Our website cannot currently support "Gift Cards", however, we are working on this functionality and hope to be able to offer this online soon.
Gift cards can be redeemed Forest Wines store (151 Forest Road, London E17 6HE). It may be exchanged for goods of a higher price than the face value of the card on payment of the difference. It cannot be exchanged for cash. Gift cards should be treated as cash. Forest Wines will not accept liability for lost, stolen or damaged cards.
Wines purchased from us are for the customer's own use only (which may include their use as gifts for third parties). Wines may not be re-sold or otherwise used for commercial purposes.
If you are a corporate partner or would like to hear about corporate partner opportunities, please contact us on
020 8141 2843.
It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Forest Wines is committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
We will validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order.
Fraud and Crime Prevention
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
Please note that the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
Except as expressly provided in these Terms of Sale, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
Customers should also be aware of the following inherent risks and warnings:
- Alcohol should be consumed in moderation.
- A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
- Red wine in particular may cause staining if spilt so extra care should be taken.
- Sparkling wines and champagnes can be volatile due to the build up of gasses. Extra care should be taken when opening these.
Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.
If you have any questions regarding orders or any general enquiries please do let us know by:
- Emailing firstname.lastname@example.org
- Calling us on 020 8141 2843
- Writing to us at:
151 Forest Road
Use of the Sites
To comply with licensing and other legislation, the Sites are only available to those aged 18 years and over. By using the Sites, you agree that you are aged 18 or over. If you are not, you must not use the Sites. We will ask you to enter your date of birth before making any purchases.
You agree to use the Sites only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use and enjoyment of the Sites.
Access to the Sites is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Sites without notice. We will not be liable for any reason if the Sites are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your Internet connection are aware of these Terms and that they comply with them.
Intellectual Property Rights
All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks (including the Forest Wines trade mark) and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.
User comments and content
You may post reviews, ratings, messages, comments and other content which may be disclosed, submitted or offered to us on or through the Sites or otherwise (“Submissions”).
This right is extended on condition that the Submissions are not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, Submissions should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. You are solely responsible for your Submissions. We reserve the right, but not the obligation, to remove or edit any Submissions.
If you disclose, submit or offer any Submissions, unless indicated otherwise, you:
- Grant us a non-exclusive, irrevocable, perpetual, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such Submissions throughout the world in any media.
- Grant us and all sub-licensees the right to use the name that you submit in connection with such Submissions, if we so choose.
- Agree to waive your right to be identified as the author of such Submissions and your right to object to derogatory treatment of such Submissions.
- Represent and warrant that you own or otherwise control all of the rights to the Submissions; that, as at the date the Submission is disclosed, submitted or offered to us, such Submission is true, accurate and not misleading; use of the Submission will not cause injury to any person or entity (including that it is not defamatory), does not include the trade secret or confidential information of others and does not infringe any other person's or entity's rights. You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.
Privacy and data protection
We have taken every care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, any views or comments made). Access to and use of the Sites and any information and/or data is entirely at your own risk. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Sites.
We expressly exclude, to the fullest extent permitted by law, all liability of Forest Wines Limited, its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of the Sites.
All content, text and graphics on the Sites, unless specified, are directed solely at those who access the Sites from the United Kingdom mainland. We make no representation and will not be held liable for any use of the Sites by individuals from other locations.
Information transmitted via the Sites will pass over public telecommunication networks. We make no representation or warranty that the operation of the Sites will be uninterrupted or error free and disclaim all liability in respect thereof.
The Sites may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.
We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Sites and/or your account with us with immediate effect if you breach any of these Terms.
Amendments to these Terms
We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Sites or purchase products, you agree to be bound by the terms of these updates and amendments.
Other important terms
These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.
If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.
Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms without our prior written consent.
These Terms were last updated on 23/09/2014.